All Episodes
Displaying 1–20 of 148 in total
Hotel Profit Margin: Why a Full Hotel Can Still Leave You Short of Money
Hotel profit margin can be disappointing even when your arrivals list is full. You and your team put in the work, guests keep coming, and yet there’s much less money l...
Hotel Upselling: Easy Ways to Earn More From Every Booking
Hotel upselling can help you increase revenue without adding more rooms or constantly chasing new bookings. The opportunity may already be sitting inside the reservati...
Hotel Pricing Strategy: How to Adjust Room Rates Throughout the Year
Hotel Pricing Strategy: How to Adjust Room Rates Throughout the Year A good hotel pricing strategy shouldn't depend on guesswork, nerves, or copying whatever the hot...
Hotel Pricing Strategy: Are Your Room Rates Too High or Too Low?
Hotel Pricing Strategy: Are Your Room Rates Too High or Too Low? How do you know whether your room rate is too high, too low, or just right? A good hotel pricing stra...
Hotel Operations Management: 7 Systems That Save Time Without Losing Hospitality
Practical hotel management strategies for independent hotel owners who want stronger operations, happier guests, better revenue, and less day-to-day chaos. Hotel Oper...
Hotel Standard Operating Procedures: 7 SOPs Every Independent Hotel Needs
Practical hotel management strategies for independent hotel owners who want stronger operations, happier guests, better revenue, and less day-to-day chaos. What if t...
Hotel Preventive Maintenance Checklist: Stop Guest Complaints Before They Start
Join us for free on Patreon https://www.patreon.com/cw/HotelierHelpcast (Member can find all the weekly downloads) ABOUT THIS EPISODE Hotel Preventive Maintenance Ch...
A Hotel Housekeeping Checklist Should Do More Than Clean Rooms
⇒ Join Us For Free on Patreon https://www.patreon.com/cw/HotelierHelpcast Hotel Housekeeping Checklist: Happier Guests, Less Stress What if the biggest housekeepin...
How to Prevent Hotel Guest Complaints Before They Happen
Practical hotel management strategies for independent hotel owners who want stronger operations, happier guests, better revenue, and less day-to-day chaos. ABOUT THIS...
How to Handle Guest Complaints in a Hotel
Practical hotel management strategies for independent hotel owners who want stronger operations, happier guests, better revenue, and less day-to-day chaos. ABOUT THIS...
How to Respond to Hotel Reviews Like a Pro (And Build Guest Trust)
Hotel Review Response Examples: How to Reply Like a Pro What if your most important review isn't the one a guest writes, but the reply you leave underneath it? One g...
How to Get More Hotel Reviews: 5 Simple Ways to Earn 5 Five-Star Reviews
How to Get More Hotel Reviews: 5 Ways to Earn Five-Star Reviews Why do some independent hotels consistently earn five-star reviews while others with equally good room...
Hotel Guest Communication Mistakes: 7 Errors That Cost You Five-Star Reviews
Hotel Guest Communication: 7 Mistakes That Cost You Five-Star Reviews What if the difference between a four-star and five-star review isn't your room, breakfast or fa...
Hotel Guest Communication: What Guests Remember Most About Your Stay
Your Independent Hotel Blueprint https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Use the Blueprint to identify practical opportunities to improve your gu...
5 Ways to Make Hotel Guests Feel Special (Without Spending More)
New This Week Guest Experience Audit Checklist Walk through your hotel from your guest’s point of view and discover the small friction points that could be affecting...
How to Create a Memorable Guest Experience at Your Hotel
New This Week Guest Experience Audit Checklist Walk through your hotel from your guest’s point of view and discover the small friction points that could be affecting...
How to Build a Repeatable Revenue System for Your Independent Hotel
How to Build a Repeatable Revenue System for Your Independent Hotel What if your hotel revenue became predictable instead of stressful? In this episode of Hotelier H...
What Is the Simplest Hotel Revenue Strategy You Can Implement This Week?
Why Your Hotel Might Be Busy But Still Not Making Enough Money Most independent hotel owners believe more bookings automatically lead to more profit. The reality is ...
How Hotel Pricing Actually Works (Without the Jargon)
"Ever feel like your hotel is full... but your profits still feel empty?" In this episode of Hotelier Helpcast, we break down one of the most misunderstood topics in ...
How to Stop Hotel Pricing Mistakes That Drain Profit Every Week
Ever feel like your hotel is busy… but profit still feels tight? This week on Hotelier Helpcast, Gerry MacPherson explores the hidden hotel pricing mistakes that quie...
