All Episodes
Displaying 1 - 20 of 142 in total
Hotel Preventive Maintenance Checklist: Stop Guest Complaints Before They Start
Join us for free on Patreon https://www.patreon.com/cw/HotelierHelpcast (Member can find all the weekly downloads) ABOUT THIS EPISODE Hotel Preventive Maintenance Ch...
A Hotel Housekeeping Checklist Should Do More Than Clean Rooms
⇒ Join Us For Free on Patreon https://www.patreon.com/cw/HotelierHelpcast Hotel Housekeeping Checklist: Happier Guests, Less Stress What if the biggest housekeepin...
How to Prevent Hotel Guest Complaints Before They Happen
Practical hotel management strategies for independent hotel owners who want stronger operations, happier guests, better revenue, and less day-to-day chaos. ABOUT THIS...
How to Handle Guest Complaints in a Hotel
Practical hotel management strategies for independent hotel owners who want stronger operations, happier guests, better revenue, and less day-to-day chaos. ABOUT THIS...
How to Respond to Hotel Reviews Like a Pro (And Build Guest Trust)
Hotel Review Response Examples: How to Reply Like a Pro What if your most important review isn't the one a guest writes, but the reply you leave underneath it? One g...
How to Get More Hotel Reviews: 5 Simple Ways to Earn 5 Five-Star Reviews
How to Get More Hotel Reviews: 5 Ways to Earn Five-Star Reviews Why do some independent hotels consistently earn five-star reviews while others with equally good room...
Hotel Guest Communication Mistakes: 7 Errors That Cost You Five-Star Reviews
Hotel Guest Communication: 7 Mistakes That Cost You Five-Star Reviews What if the difference between a four-star and five-star review isn't your room, breakfast or fa...
Hotel Guest Communication: What Guests Remember Most About Your Stay
Your Independent Hotel Blueprint https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Use the Blueprint to identify practical opportunities to improve your gu...
5 Ways to Make Hotel Guests Feel Special (Without Spending More)
New This Week Guest Experience Audit Checklist Walk through your hotel from your guest’s point of view and discover the small friction points that could be affecting...
How to Create a Memorable Guest Experience at Your Hotel
New This Week Guest Experience Audit Checklist Walk through your hotel from your guest’s point of view and discover the small friction points that could be affecting...
How to Build a Repeatable Revenue System for Your Independent Hotel
How to Build a Repeatable Revenue System for Your Independent Hotel What if your hotel revenue became predictable instead of stressful? In this episode of Hotelier H...
What Is the Simplest Hotel Revenue Strategy You Can Implement This Week?
Why Your Hotel Might Be Busy But Still Not Making Enough Money Most independent hotel owners believe more bookings automatically lead to more profit. The reality is ...
How Hotel Pricing Actually Works (Without the Jargon)
"Ever feel like your hotel is full... but your profits still feel empty?" In this episode of Hotelier Helpcast, we break down one of the most misunderstood topics in ...
How to Stop Hotel Pricing Mistakes That Drain Profit Every Week
Ever feel like your hotel is busy… but profit still feels tight? This week on Hotelier Helpcast, Gerry MacPherson explores the hidden hotel pricing mistakes that quie...
Hotel occupancy problems: Why your rooms aren’t filling (even when you’re busy)
Busy Hotel, Empty Rooms: The Real Occupancy Problem Your hotel feels busy… but occupancy still feels inconsistent. In this episode, Gerry MacPherson breaks down one ...
Financial Warning Signs Every Hotel Owner Should Know Before It's Too Late
Free Resource 📘 Download Your Independent Hotel Blueprint: https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Jonathan Cooper on Protecting Your Business ...
How to Stop Being the Hotel Bottleneck and Build an Exit Plan That Works
You Are the Bottleneck: The Hotel Exit Plan Most Owners Need What if your hotel could run smoothly without you solving every problem? In this week’s Hotelier Helpcas...
How to Standardise Hotel Operations in Week One Without Overwhelming Your Team
Install Your First Hotel System This Week What if the real problem in your hotel isn’t your staff… but the lack of systems? In this week’s Hotelier Helpcast episode...
How to Create a Weekly Hotel Rhythm (What to Do First as an Owner-Operator)
Guest complaints are not the real reason hotels lose guests. 👇 FREE RESOURCES 📘 Your Independent Hotel Blueprint https://hotelierhelpcast.com/hotelier-helpcast-pd...
How to Fix Hotel Bookings, Time, and Stress With the 3 Fixes Framework
Guest complaints are not the real reason hotels lose guests. 👇 FREE RESOURCES 📘 Your Independent Hotel Blueprint https://hotelierhelpcast.com/hotelier-helpcast-pd...
